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New Contributor
Posts: 4
Registered: ‎07-16-2009
My Device: Not Specified

Tour not deleting messages when deleted from BES/Outlook

I was hoping this annoying problem would go away when I upgraded from the World phone to the new Tour on Verizon.  Not so much.  It worked great after activating my BB with our corporate BES.  Now a day later when I delete a message in Outlook, it will not automatically delete on the BB so I have to delete everything twice.  I get all new messages syncronized on both, but deleting would be nice as well.  Any clues?  On the world phone, deleting would never work in both directions. i.e. delete on phone won't del in Outlook and vice versa.  At least with the Tour it does seem to delete in Outlook if I delete on the phone but not the other way around.  Thanks for the help.


Guru III
Posts: 32,244
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Tour not deleting messages when deleted from BES/Outlook

Is it a hard delete in outlook? (aka Shift Delete)

If so look at this KB



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