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Regular Contributor
Posts: 77
Registered: ‎08-26-2008
My Device: Not Specified

Track ball broken and can't remove data

I have a new BB without the frigging track ball and am about to send off the old one but I cannot operate the track ball enough to delete my data. Anyone have any ideas how to erase or delete in this situation? The old phone (the broken track ball)  is no longer active.

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Track ball broken and can't remove data

Does the device happen to have a password or it? If so you can type the incorrect password 10 times and the device will wipe itself. Also can input the incorrect password in Desktop Manager to wipe the device

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Regular Contributor
Posts: 77
Registered: ‎08-26-2008
My Device: Not Specified

Re: Track ball broken and can't remove data

[ Edited ]

I dont think I have a password set but I can access it via DeskTop Manager. How do I delete my data using Destop manager?

Hall of Famer III
Posts: 58,151
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Track ball broken and can't remove data

Hello,

 

See this KB:

  • KB10167How to clear the user content databases from the BlackBerry smartphone

 

Be sure to, via USB drive (Mass Storage Mode), double check pictures, videos, and other files that may not be cleared during the above process.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Track ball broken and can't remove data

Yup just follow the link provided in the previous post to delete all the data on the device. Good luck. Let us know if you need further assistance.

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If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.
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Regular Contributor
Posts: 77
Registered: ‎08-26-2008
My Device: Not Specified

Re: Track ball broken and can't remove data

that got it thanks very much