12-15-2010 05:55 PM
I have a new BB without the frigging track ball and am about to send off the old one but I cannot operate the track ball enough to delete my data. Anyone have any ideas how to erase or delete in this situation? The old phone (the broken track ball) is no longer active.
12-16-2010 01:54 AM
Does the device happen to have a password or it? If so you can type the incorrect password 10 times and the device will wipe itself. Also can input the incorrect password in Desktop Manager to wipe the device
12-21-2010 05:19 PM - edited 12-21-2010 05:20 PM
I dont think I have a password set but I can access it via DeskTop Manager. How do I delete my data using Destop manager?
12-21-2010 05:22 PM
See this KB:
Be sure to, via USB drive (Mass Storage Mode), double check pictures, videos, and other files that may not be cleared during the above process.
12-21-2010 05:59 PM
Yup just follow the link provided in the previous post to delete all the data on the device. Good luck. Let us know if you need further assistance.