03-21-2011 04:25 PM
I've just purchased a blackberry torch 9800 and in the first day after using it for like 5 hours i figured that my trackpad won't stop rolling right. I don't even touch it but the screen goes right and down like crazy. Hope it is a software problem and there exists a solution for that otherwise I will regret spending those amounts of money on this phone.
03-21-2011 04:30 PM
Hi and Welcome to the Forums!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
03-21-2011 04:40 PM
Check the Download Portal for the latest OS packages: