07-12-2012 10:26 AM
Somebody can help me? My trackball was working perfect but after a week here in US now it doesn't work at all!.
I believe is a software situation, and I delete them all but still not work!.
Does the magnet generate some problems?, I never had a problem until I use a new case from Blackberry store at the airport! And with its saving energy function... I believe this is the issue but finally software or some thing.
When I went to Mexico it worked very well but when I come back to US no function!.
07-18-2012 05:07 PM
Welcome to the BlackBerry Support Community.
The following article may help regarding the issue you are experiencing with the trackpad on your BlackBerry smartphone:
Trackpad, trackball, or keyboard not working on a BlackBerry Smartphone - http://www.blackberry.com/btsc/KB29640
We hope this helps.
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