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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎07-12-2012
My Device: 9800 Torch
My Carrier: Telcel

Trackball 9800 Torch

Somebody can help me? My trackball was working perfect but after a week here in US now it doesn't work at all!.

I believe is a software situation, and I delete them all but still not work!.

Does the magnet generate some problems?, I never had a problem until I use a new case from Blackberry store at the airport! And with its saving energy function... I believe this is the issue but finally software or some thing.

When I went to Mexico it worked very well but when I come back to US no function!.

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Trackball 9800 Torch

Hello arturoiturbe,

Welcome to the BlackBerry Support Community.

 

The following article may help regarding the issue you are experiencing with the trackpad on your BlackBerry smartphone:


Trackpad, trackball, or keyboard not working on a BlackBerry Smartphone - http://www.blackberry.com/btsc/KB29640

We hope this helps.

Thank you.


-FB


 


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