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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎08-14-2008
My Device: Not Specified

Trackball Automatically Clicking and Selecting By Itself

I'm on my third 8800 where the trackball automatically clicks and selects by itself.  It seems to be an issue with either the trackball, the keyboard, or both.  The trackball works intermittently, but when it does it has a mind of its own.  It automatically selects, replies to, and sends messages when trying to scroll.  Pressing any keyboard keys surrounding the trackball will have the same result (such as the menu, y, r, or e keys).  I accidently sent a random person 10 blank text messages in 5 seconds.  I can't type a text message without said letters automatically popping open the menu  option and then sending the message.  Whats going on?  I've only had this phone 2 months. 

Forums Advisor III
Posts: 1,054
Registered: ‎05-23-2008
My Device: 8110, 8300, 8800, 8700, 9000

Re: Trackball Automatically Clicking and Selecting By Itself

Try Pulling the Battery out without turning the phone OFF.


Make sure its not connected to anything (cable, charger), Make sure its turned ON, then pull battery out.





It sounds like a software fault. Even more so if nothing is behind the buttons to cause them getting stuck.


You need to download the latest version for your device from the carrier the phone was sold with.


Save the folder to your desktop, double click it to install it your computer. (can take 40 mins to download)


Then you connect up the blackberry and using the program called application loader,(which is built into the desktop manager program that came on the cd) push the new software to the device. Ensure when you see an 'advanced' box, you click into it, to check both check boxes to remove all current installed software.


Here is a list of software carrier sites:

http://na.blackberry.com/eng/support/do ... _sites.jsp


And Also


Use BlackBerry Application Loader to install BlackBerry Device Software



Good Luck and let us know how you go..


9/10 times this is a software fault.

If your issue is resolved, put a checkmark in the green box that contains the resolution.
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~
New Member
Posts: 1
Registered: ‎09-21-2009
My Device: Not Specified

Re: Trackball Automatically Clicking and Selecting By Itself

Dear specialist,


My BB8320 has the same prob and this is the second time it happened


The last time, I tried to replace the trackball and did cleaning with drying a bit, it did not back to work immediately but till the day after. And now it happens again after has reworked for almost 3months.


I don;t know what happen but this disturb alot. start feeling disappointed with BB though love very much. Am in far away from America where I asked my friend bought it for me. How sad i am then..


Please help advise me what the issue here and how to solve this problem,


I am running OS 4.5.124 now.


Thank you in advance!



New Member
Posts: 1
Registered: ‎08-17-2010
My Device: blackberry 8800
My Carrier: T-mobile

Any other ideas?

Dear Specialist


I have tried updating the firmware, tacking the battery out whilst the phone is on and even throwing the phone against the wall! Please please please can you help me?

Regular Contributor
Posts: 85
Registered: ‎08-19-2010
My Device: bold9700
My Carrier: airtel

Re: Trackball Automatically Clicking and Selecting By Itself



I saw it in one of the videos on youtube.

Your trackball might not be workin prply maybe coz it has accumulated lot of dust.

You can clean it by rubbing your trackball against a sheet of paper or maybe on a book page gently for a while and then use it.


Hope this solves your issue.