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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎08-08-2011
My Device: blackberry bold 9700
My Carrier: At&T

Trackball/mouse not opening any BBM



My trackball/mouse will not open any message in the BlackBerry mesenger. I can't read any old messages.


It works for email, text messages and recent updates BUT will not open any new or past message in the BBM.

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Trackball/mouse not opening any BBM

The very first thing to try is a battery pull.


While your phone is powered on, remove your battery then replace it.



Let us know if that helps you.  If not, we can look at other options.  Smiley Happy

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