02-20-2013 04:01 PM
My Curve 9360, previously running OS 7.1 Bundle 889, mysteriously started rebooting every 10 or so minutes.
I connected to the desktop software and was prompted to update to 7.1 Bundle 2102, which I did.
Now the trackpad is non-responsive so I can't scroll down to accept the user agreement.
Any suggestions on what is causing this and how it may be fixed?
02-27-2013 12:51 PM
Started immediately after. In fact, I was unable to scroll do to accept the new user agreement. I found a forum which explained diagnostic steps for testing the trackpad so I download pocket controller pro to access phone remotely from my laptop and it turns out that after activating the audible roll feature in options there was no sound while I passed my finger on the trackpad - a sure indication that the trackpad was dead.
I bought and installed a new trackpad and surely enough that solved the very annoying problem.
My conclusion - blackberry's software update killed my trackpad. My question now is: Who is going to compensate me?