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07-16-2012 09:08 PM
I have a Blackberry Curve 9360 and noticed today some issues with the trackpad. When my curve is on the home screen, the trackpad will not work. I have to press a punch of random keys all at once in order to get some keypad to work. Using the search option I can then access other menus and the trackpad will work in these other menus, It will not work at all on the home screen and will only scroll in the other menus. I can receive calls and texts still but cannot answer calls as my keypad only works every now and then. After looking through the posts I tried to update the OS using Blackbery Desktop Software. It successfully completed the software update, however now my phone is stuck on the terms and conditions page, which I can not scroll to the bottom of to accept. My phone did not get wet and I have tried pulling the battery out and letting it sit. The trackpad does work since it scrolls in other menus, so please do not say the trackpad is broken. Any ideas? Is anyone else having this problem?
07-24-2012 01:09 PM
Welcome to the BlackBerry Support Community
The following article may help regarding the issue you are experiencing with the trackpad on your BlackBerry® Curve™ 9360 smartphone:
Trackpad, trackball, or keyboard not working on a BlackBerry Smartphone - http://www.blackberry.com/btsc/KB29640
We hope this helps.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click "Accept as a Solution" for posts that have solved your issue(s)!
08-11-2012 09:02 AM
10-26-2012 08:57 PM
I have had the same problem, and I have tried everything in the above column. My trackpad is not working anywhere except on the options menus that I can access by clicking on the blackberry button. I have tried to backup my phone but it is not working, and there is no software update. Please assist me immediately, I'm having a lot of problems.
06-19-2013 10:56 AM
I am having a similar issue with a Curve (9360) and Bold (9900)... I support a wide range of BlackBerries for work. Intermittently, the trackpads will stop working vertically on almost any screen (messages, menu screens, etc).
The workaround I have found to temporarily resolve the issue is to move left and right; this will work and seems to allow the user to move vertically again. Since this seems to be a widespead issue, will different models and different OS versions, I believe it might be hardware issue, hopefully the next update will resolve the problems!
The Bold has the latest OS installed.
The Curve is one OS version behind. I've been trying to get the client in so I can update, but he's been busy.
Has anyone else had this issue? If so, try moving left and right, then up and down again. It should work.
Here's what I'm having them try now:
06-20-2013 04:05 PM
Hi I got blackberry curve 9360 and track pad is not working, I have try to reboot and up date as well but is still not working. The big problem I got for now is when I switch the phone on I can accept term and condition, there is any way I can use instead of trackpad to accept term and condition.
06-22-2013 03:56 PM
06-23-2013 09:32 AM
09-17-2013 12:19 PM