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New Contributor
Posts: 2
Registered: ‎12-28-2012
My Device: Blackberry Curve 9300
My Carrier: Virgin Media

Trackpad Problem

Hi,
Recently my trackpad stopped working on my Blackberry Curve 9300 and I called my provider for details on how to fix it and he said the first step to take was to update my device, however I updated my device via my computer and when I rebooted my Blackberry after the update, there was a message that popped up for me to agree to not misuse any of RIM's software. However I can not scroll down to accept this which makes my phone unusable as I am stuck on this screen. Could anyone help please?
Many thanks,
Jake Sieradzki

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Trackpad Problem

This is a hardware problem.  I wish the provider didn't make you go through that for no reason.  Can you take it to them and explain what you just said here?

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New Contributor
Posts: 2
Registered: ‎12-28-2012
My Device: Blackberry Curve 9300
My Carrier: Virgin Media

Re: Trackpad Problem

Alright thanks very much
Highlighted
Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Trackpad Problem

Please keep us posted.  I'd be frustrated too.  Let us know...

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________