02-01-2011 05:36 AM
I've searched all over for the answer to this problem, and nothing. Hopefully someone can help.
I have a blackberry curve 9300 thats about 1 months old. Two days ago the trackpad started to work only with ALT or SHIFT keys.
Situation 1) In the home menu the track pad scrolls great. It can move up to change ring settings, left, right, down, etc. Completely normal.
Situation 2) I press the menu key and the trackpad no longer works. I can't scroll left right up or down through the icons. Now when I try holding the alt key OR the shift key, the track pad works again... Only in some menus do I need to hold the alt or shift key to activate the track pad (and I need to hold the shift or alt key for the track pad to work, ie, if I release the alt/shift key it no longer responds)
Situation 3) When sending a text message when I use the track pad to scroll down and send a message, it takes the last character and cycles through the symbols for that character
Phone: Blackberry 9300 Curve
Software: v126.96.36.1995 (Platform 188.8.131.52)
I've tried the factory reset, removing the batter, removing the sim, etc. Nothing changed
Any help would be greatly appreciated!
03-07-2011 01:05 PM
04-17-2011 04:27 PM
I was exactly at the same situation and I could fix the problem as following:
It’s probably due to a combination of keys while the phone was in the pocket (for example) but I didn’t found the way to return to original configuration without doing 1 – 5.
So, after fixing this issue I recommend to lock the keyboard (pressing Q). One unlocks with Play/Pause/Mute button (over screen, by the side).
I expect that this helps you.
05-09-2011 12:20 PM
Sorry it was blank ... problems with internet connection.
As I was trying to say I also have a 9300 running version 6 and have also experienced the issue. My scenario is that the trackpad will only let me navigate within the area of the screen that I am in such as withn the tray, I cannot get out of the tray to other areas of the screen without holding down ALT or SHIFT.
I have tried the actions of rebooting, turn off and on, take the battery out, etc but all to no avail.
During one frustrating episode this week I applied pressure to the phone around where the ALT keys are on both sides while trying to use the Trackpad and it actually came back and allowed navigation. To prove this was no fluke I have done this on 3 or 4 occasions now and all the time it worked.
I cannot be certain exactly what it is that I do but I apply pressure to the phone case around the ALT keys. I can only assume that there is a dodgy connection that is interfering with the signal from the trackpad. I realise that my advice is not a scientific but hopefully it makes sense to someone who knows the internal workings of these devices.