Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
02-07-2012 06:03 PM
For about a month my trackpad has been messing up, it wouldn't scroll but it would eventually work. I've used all the temporary fixes which half of them didn't work but now the trackpad won't work at all. It might as well not be on the phone. It will work sometimes but the phone after a short time will freeze and shut itself down. I updated my phone and it restarted and I can't scroll down to accept the terms & conditions so I have no phone at the moment. Is the only possible repair to send it away to be repaired?
02-10-2012 05:34 AM
Ok. The problem may be mechanical.
Open the rear cover and remove the battery and sim card. There's a small rectangular stainless steel metal plate which is the cover for the touchpad. On the left area of this this plate next to the sim card is a tiny white soft piece of sticky paper covering a torx screw that holds the plate in place.
Use a torx screwdriver with a T5 size bit and carefully remove the screw, remove the metal plate then reinsert it and replace and tighten the torx screw. You may find that the screw was loose and the plate may not have been secured in place properly. This may solve your problem for good as a loose torx screw prevents the touchpad or optical pad from making the necessary full contact with the inside of this cover.
Be careful not lose the very tiny torx screw while working on it. You can get a very inexpensive torx screwdriver with a set of miniature bits for around a few £'s or $'s. Make sure there is a T5 bit in the set.
A temporary fix which might help until you get the right screwdriver is to put firm pressure on the metal plate cover with your finger. This does work for a while but the freezing always returns.
Another fix recommended by some is to remove and reinstall the Blackberry sotware but this is also not a reliable fix given the loose screw issue. The only real fix is to follow the above procedure as long as your touchpad is not physically defective and needs replacement.
Hope this resolves your Problem!
If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest their time on this Message anymore.
02-11-2012 05:54 PM
Thanks for your sugestion below.
But that solution seems not for BB Torch 9800.as I can not see the tiny white soft piecepaper and the torxscrew.
My problem is more likely software driven. If I using WhatsApp and receivng many files the trackpad stops to work properly. Usually I reset the device by removing the battery and the trackpad would be in function again. However, lately this method (removing the battery) does not work any longer. Finally I uninstalled WhatsApp software. Then the trackpad was fully in function again. Few days later, I installed again WhatsApp. And few hours later the trackpad stops to work again. I uninstalled the WhatsApp again, but this time the trackpad is still not working although WhatsApp is not installed.
I appreciate very much for kind suggestion.
06-17-2012 10:35 AM
08-23-2012 10:43 AM
I have tried all of the above with no success - now my greatest concern is that my phone has offficially died and all of my contacts etc are GONE!!! Plus, I just read that the Blackberry is officially DONE. So now what do we do???
11-08-2012 10:22 PM
I have a blackberry 9300 and my trackpad isn't working I carried it back to the place I bought it twice to fix and it still isn't working properly I keep taking out the battery,sim and memory card over and over until it work for a few minutes. If it starts to work I can't leave it just so else it won't work any more can u please help me?
01-01-2014 08:29 AM
Hi community, my 9300 3G have a similar problem.
Trackpad not working, but after hard reset 6/7/8 issue... the trackpad work normaly.
before stop working trackpad, my BB stop working only scroll and button work...and BB is very slow (hourglass viewed more), after reboot stop working totally.
in some case, after connect at BB desktop manager and backup or sync any data.. BB return at work
My opinion ??? is an application create problem?... cache full?... other memory full?... hardware not recognized?
yesterday, dissambled BB and "move" connector, for remove any oxidation or similar.. but return worked before start dissambled
01-01-2014 02:22 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
Good luck and let us know!
01-05-2014 04:16 PM
re-install last versione of firmware, but not work
Re-Install previous version of firmware, restart BB, and re-install last version ... WORK
in this moment work good (and more faster)... stand next freeze touchpad (i hope... work forever)