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New Contributor
Posts: 4
Registered: ‎02-07-2012
My Device: Curve 9300

Trackpad not working.

For about a month my trackpad has been messing up, it wouldn't scroll but it would eventually work. I've used all the temporary fixes which half of them didn't work but now the trackpad won't work at all. It might as well not be on the phone. It will work sometimes but the phone after a short time will freeze and shut itself down. I updated my phone and it restarted and I can't scroll down to accept the terms & conditions so I have no phone at the moment. Is the only possible repair to send it away to be repaired?


Forums Advisor I
Posts: 634
Registered: ‎12-30-2011
My Device: Blackberry Curve 8520, BlackBerry PlayBook
My Carrier: MTN

Re: Trackpad not working.

Hello !


Ok. The problem may be mechanical.


Open the rear cover and remove the battery and sim card. There's a small rectangular stainless steel metal plate which is the cover for the touchpad. On the left area of this this plate next to the sim card is a tiny white soft piece of sticky paper covering a torx screw that holds the plate in place.

Use a torx screwdriver with a T5 size bit and carefully remove the screw, remove the metal plate then reinsert it and replace and tighten the torx screw. You may find that the screw was loose and the plate may not have been secured in place properly. This may solve your problem for good as a loose torx screw prevents the touchpad or optical pad from making the necessary full contact with the inside of this cover.

Be careful not lose the very tiny torx screw while working on it. You can get a very inexpensive torx screwdriver with a set of miniature bits for around a few £'s or $'s. Make sure there is a T5 bit in the set.

A temporary fix which might help until you get the right screwdriver is to put firm pressure on the metal plate cover with your finger. This does work for a while but the freezing always returns.

Another fix recommended by some is to remove and reinstall the Blackberry sotware but this is also not a reliable fix given the loose screw issue. The only real fix is to follow the above procedure as long as your touchpad is not physically defective and needs replacement.


Hope this resolves your Problem!


If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest their time on this Message anymore.



New Member
Posts: 1
Registered: ‎02-11-2012
My Device: Blackberry Torch 9800
My Carrier: Vodafone

Re: Trackpad not working.

Thanks for your sugestion below.

But that solution seems not for BB Torch 9800.as I can not see the tiny white soft piecepaper and the torxscrew.

My problem is more likely software driven. If I using WhatsApp and receivng many files the trackpad stops to work properly. Usually I reset the device by removing the battery and the trackpad would be in function again. However, lately this method (removing the battery) does not work any longer. Finally I uninstalled WhatsApp software. Then the trackpad was fully in function again. Few days later, I installed again WhatsApp. And few hours later the trackpad stops to work again. I uninstalled the WhatsApp again, but this time the trackpad is still not working although WhatsApp  is not installed. 

I appreciate very much for kind suggestion.



New Member
Posts: 1
Registered: ‎06-17-2012
My Device: Blackberry 9300 Curve
My Carrier: 3 Network

Re: Trackpad not working.

After software update power up 2/3 times and do battery pull trick, after about 2/3rd battery pull when powering back up keep pressing trackpad as system will need to detect trackpad (throughout whole power up). If still not working must be faulty trackpad, possibly remove trackpad and upon leaving for static discharge, refit without touching static sensitive connections (bimetalic strip) and tap trackpad 5 times (trick) then re-assemble phone. again upon power up tap trackpad as soon as power up begins and continue tapping trackpad throughout whole power up for system to detect trackpad. hope this helps a few people. works for me everytime.
New Contributor
Posts: 2
Registered: ‎08-01-2012
My Device: curve
My Carrier: T&T

Re: Trackpad not working.

I have tried all of the above with no success - now my greatest concern is that my phone has offficially died and all of my contacts etc are GONE!!! Plus, I just read that the Blackberry is officially DONE. So now what do we do???

New Member
Posts: 1
Registered: ‎11-06-2012
My Device: Curve 9360
My Carrier: Airtel

Re: Trackpad not working.

i am having problems with my Trackpad. It's no longer sensity to my fingers nor anyother person's fingers but works if a place a piece of cloth over my hand.
New Member
Posts: 1
Registered: ‎11-08-2012
My Device: Blackberry 9300
My Carrier: Digicel

Re: Trackpad not working.

I have a blackberry 9300 and my trackpad isn't working I carried it back to the place I bought it twice to fix and it still isn't working properly I keep taking out the battery,sim and memory card over and over until it work for a few minutes. If it starts to work I can't leave it just so else it won't work any more can u please help me?

New Contributor
Posts: 6
Registered: ‎05-26-2012
My Device: PRIV
My Carrier: TIM Italia

Re: Trackpad not working.

Hi community, my 9300 3G have a similar problem.

Trackpad not working, but after hard reset 6/7/8  issue... the trackpad work normaly.


before stop working trackpad, my BB stop working only scroll and button work...and BB is very slow (hourglass viewed more), after reboot stop working totally.


in some case, after connect at BB desktop manager and backup or sync any data.. BB return at work

My opinion ??? is an application create problem?... cache full?... other memory full?... hardware not recognized?


yesterday, dissambled BB and "move" connector, for remove any oxidation or similar.. but return worked before start dissambled


stand opinion..



Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Trackpad not working.

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.


Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 6
Registered: ‎05-26-2012
My Device: PRIV
My Carrier: TIM Italia

Re: Trackpad not working.

re-install last versione of firmware, but not work


Re-Install previous version of firmware, restart BB, and re-install last version  ... WORK  Smiley Wink


in this moment work good (and more faster)... stand next freeze touchpad (i hope... work forever)