05-16-2013 04:09 PM
Sprint didn't know how to transfer data stored in the MemoPad on my old BlackBerry Curve 8330. They advised me to download the info on my computer and then transfer it to my new phone. In connecting to my computer, I didn't find a way to do that. Any suggestions? I would appreciate your help! I have 5 years worth of info stored in my MemoPad!
05-16-2013 05:16 PM
I can't believe they didn't know! We will try to help you.
Did you have blackberry protect on the old phone?
If so, then you could restore the memo data using the service. The service is tied to your blackberry ID
Here is the user guide:
Here is the link for the protect website:
If you didn't have blackberry protect, you could use the desktop manager to backup the memo data from the old device and do a selective restore it to the new one. See the section labled To restore specific databases in the backup file to a BlackBerry smartphone...
Once you get this working on your new phone, I highly recommend you setup blackberry protect.