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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎08-31-2012
My Device: 9300
My Carrier: T Mobile

Transfer of contacts back-up on to new phone

Hi all,


I recently lost my blackberry 9360 handset and have replaced it with a 9300.  Does anyone know how I can transfer the data that I have backed up on my Desktop Software on to the new phone?  Everything I try prompts me to connect the old phone that I no longer have.


Many thanks 

Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Transfer of contacts back-up on to new phone

Article ID: KB10339 How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file


For BlackBerry Desktop Software 6.0 to 7.0

  1. Open the BlackBerry Desktop Software.
  2. Click Device.
  3. Select Restore in the list.
  4. Select a backup file.
  5. Choose Select device data and settings.
  6. Select the databases to restore (such as your Address Book) and click Restore.
  7. A warning will appear that all data will be replaced with a backup file. Click Yes.
  8. When the process is complete, disconnect the BlackBerry smartphone from the computer.

Note: For information regarding the different databases and their functionality on a BlackBerry smartphone, see KB03974.

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