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New Contributor
Posts: 6
Registered: ‎10-07-2010
My Device: TORCH 9800
My Carrier: Tmobile
Accepted Solution

Transfering Contacts from an old back up of 9800 to a new 9810

I have an old back up of my old phone 9800 which i lost. I got a new Torch 9810 and tried to restore the address book from my old backup.

 

The Address Book- ALL has 2400 entries but it is Dimmed ( Not Highlighted and cannot be selected)

and below it says

Dimmed Entries are ready only and cannot be restored

 

Can anyone help!!

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Transfering Contacts from an old back up of 9800 to a new 9810

Do you have wireless sync turned on for contacts?  Try unchecking that then try to sync from the backup.

here is some more information:

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB12608

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
Posts: 6
Registered: ‎10-07-2010
My Device: TORCH 9800
My Carrier: Tmobile

Re: Transfering Contacts from an old back up of 9800 to a new 9810

Thanks a ton!! You were so prompt and accurate with your reply!! Saved me a million hours!!
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Transfering Contacts from an old back up of 9800 to a new 9810

Smiley Happy

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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