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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-07-2012
My Device: Curve 8520
My Carrier: Virgin Mobile UK

Transferring Blackberry from another network to Virgin Mobile UK

I have read lots about this but cannot reconcile the theory with the reality.

I have a fairly basic Blackberry (8520) which was "registered" on a different network some time ago. I believe it was Orange UK  but am not 100% sure.

I have a new Virgin Mobile UK contract SIM with BB service supposedly enabled. When I put it into the phone I do not seem able to get it to "register" for BIS.

I have tried texting "yes" to 789333, as recommended elsewhere, but get an error message.

I have tried to get the "Host Routing Table" sent, but nothing happens.

Orange UK say it is nothing to do with them and do not understand what I am talking about when I talk about having the BB "de-registered" from the BB network so I can re-register it, and Virgin Mobile UK likewise seem unable to grasp what I am talking about when I call.

Even the idea of a BB 'pin' is not understood when I call.

I am stumped as to where to go next ..... Any thoughts gratefully received