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New Member
Posts: 1
Registered: ‎01-26-2012
My Device: Blackberry Torch 9800
My Carrier: o2

Transferring autotext to new device

I've recently go a new torch 9800 and all the autotext that I had set up is not there.  Should it be in my blackberry protect?  

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Transferring autotext to new device

Yea, that's a known issue for some, using the Switch Device Wizard or even backup/restore on OS6/7 devices. Happened with me and still not working correctly. It's been reported to RIM for months now, yet still no solution.

 

AutoText is not a part of Protect, and that too has been suggested to RIM (about a year ago).

 

To resolve it, you should have a backup of your old device on your PC.

Follow these instructions to restore that one AutoText database to your new device.

 

Article ID: KB10339 How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file

For BlackBerry Desktop Software 6.0 and 6.1

  1. Open the BlackBerry Desktop Software.
  2. Click Device.
  3. Select Restore in the list.
  4. Select a backup file.
  5. Choose Select device data and settings.
  6. Select the databases (AutoText) to restore and click Restore.
  7. A warning will appear that all data will be replaced with a backup file. Click Yes.
  8. When the process is complete, disconnect the BlackBerry smartphone from the computer.

ALSO, I have started using the third party application AutoText Backup (found in AppWorld) which distinctly backs up your AutoText database to your media card for restoration when needed.

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New Member
Posts: 1
Registered: ‎10-17-2012
My Device: Torch 9800
My Carrier: Claro

Re: Transferring autotext to new device

Hi tried the steps, but under restore the option auto text is in gray and unclicable, can you help?