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New Contributor
Posts: 4
Registered: ‎11-18-2009
My Device: Not Specified

Trouble accessing Hotmail site

Can anyone help?

 

I can't access Windows Live Hotmail site from the 9700. Every time I try I keep getting the following message:

The microsoft service that you are attempting to access is not supported by the mobile browser you are using. The minimum browser requirement for this service is full WAP 2.0 support.

 

Thanks

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Trouble accessing Hotmail site

So you are not having the mail pushed to your device automatically, but you are trying to access it via the browser?

Why?

 

If you open the browser, and click the Menu key > Options > Browser Configuration >

 

Browser = Internet Browser

 

Browser Identification = BlackBerry.

 

Try those settings.



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New Contributor
Posts: 4
Registered: ‎11-18-2009
My Device: Not Specified

Re: Trouble accessing Hotmail site

Mail is being pushed to the device fine but unable to actually view windows hotmail website to look at old mail through the browser.

 

Phone is already on those settings.

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Trouble accessing Hotmail site

ok, cool, then try the Browser Identification at Internet Explorer.

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
Posts: 4
Registered: ‎11-18-2009
My Device: Not Specified

Re: Trouble accessing Hotmail site

Could you be a bit more specific. Is that on my PC or phone and where would I find that. Sorry I'm a bit new to all this.

 

 

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Trouble accessing Hotmail site

On your BlackBerry, that is what we're dealing with here, correct?

 

The same place you said the phone was already on those settings, same as I pointed out above.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 4
Registered: ‎11-18-2009
My Device: Not Specified

Re: Trouble accessing Hotmail site

That's sorted it. thank you very much. I had t mobile support tell me that you can't get hotmail on blackberry.
Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Trouble accessing Hotmail site

 


sarahjr1w wrote:
That's sorted it. thank you very much. I had t mobile support tell me that you can't get hotmail on blackberry.

 

 

Ummm.... yes you can. They are very very wrong.

 

Very very wrong.

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 8
Registered: ‎11-19-2009
My Device: Not Specified

Re: Trouble accessing Hotmail site

Sarah, it's sounds like you have the same problem I had. It's your Hotmail account that is causing the problems.

 

You need to go to the MSN (Windows Live) support centre and email them your problem. They will send you very detailed instructions on how to resolve the problem. I had a solution and sorted it within a day!

 

Good luck. If you have any problems let me know and I'll see if I can help further.