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Posts: 1
Registered: ‎11-12-2008
My Device: Blackberry 8830 (Worldphone)

Trouble retrieving password on BB8830

Hi All,


I'm relatively technically savvy, but this trouble has proven beyond me!  I have two email addresses pushed to my blackberry device ... one work and one home.  I have recently had to change the password of my home email (gmail) and of course, my BB is no longer receiving my emails because of the password change.


I have many times tried entering my username, then clicking retrieve password ... I have tried two different usernames because I am now second guessing myself, and it says for both usernames that the password has been successfully sent ... but I have yet to receive. 


Any suggestions on recovering my username too?  Can I contact my service provider directly for assistance ...?  Would my user name be my PIN # of something else ?  I have tried so much and am at my wits end!!!





Posts: 95,767
Likes: 24,585
Solutions: 6,409
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Trouble retrieving password on BB8830

Your username on your BIS account is whatever you made it. You'll need to remember it, maybe your carrier can reset it, but I don't know.


If you are having the PW sent to you, it would normally come via SMS to the device.


Good luck.

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Posts: 43
Registered: ‎12-31-2008
My Device: Not Specified

Re: Trouble retrieving password on BB8830



Did you ever get this resolved?