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New Contributor
Posts: 2
Registered: ‎12-09-2013
My Device: Curve 9220
My Carrier: + tmn
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Trouble seting up my e-mail

Dear all,

 

I have a Blackberry Cure 9220 and I' trying to set up my e-mail by using my gmail address.

After inserting the e-mail address and the password, the phone gives me the following message "account set-up failled".

 

What am I doing wrong?

 

Thanks in advance for any kind support.

 

Regards

Hall of Famer III
Posts: 57,562
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Trouble seting up my e-mail

Hi and Welcome to the Community!

 

Is that the exact and complete error message presented? Usually, there is much more...and useful searching depends on accurate search criteria. Indeed, with the error exactly as you have provided it, I find no results at all in the public KB databases:

Please try searching with the accurate and complete error message.

 

Alternatively, you can try from your BB browser, this url:

You can also ring up your mobile service provider for formal assistance...only they can look at their systems to see if there is some other reason this may not be working for you.

 

Good luck!

 



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎12-09-2013
My Device: Curve 9220
My Carrier: + tmn

Re: Trouble seting up my e-mail

Thanks a lot!!!

 

I went the last way you sugested me and.... problem solved!!!

 

Cheers

Hall of Famer III
Posts: 57,562
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Trouble seting up my e-mail

You are most welcome...enjoy!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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