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BlackBerry® OS Smartphones

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New Contributor
Posts: 3
Registered: ‎11-06-2012
My Device: blackberry 9810
My Carrier: RIM

Trouble shooting

My device blackberry 9810 can't play MP3 , recorded HD clip, high reso JPG file. How come with a smartphone?

Someone help me please???? appreciate for your help

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Trouble shooting

Hi jabanguyen974 and welcome to the BlackBerry Support Community Forums!

 

What exactly happens when you try to view or play this media on your BlackBerry® smartphone?  Are you able to record videos or take pictures with your device?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
Posts: 3
Registered: ‎11-06-2012
My Device: blackberry 9810
My Carrier: RIM

Re: Trouble shooting

Hi there,
Sorry for late reply.
My problem is that the recorded video file can not be played by itself in HD mode or any mode. Please help me!!!
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Trouble shooting

I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

or

KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...

Thanks

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!