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New Contributor
Posts: 2
Registered: ‎12-13-2010
My Device: Bold 9700
My Carrier: AT&T

Trouble with Changing my Blackberry ID Password

First, please forgive me if this is not the correct forum.

 

For the past 4 days, I have been having trouble changing the password for my Blackberry ID.  I received a notification from Facebook and BBM that new versions were available.  When I was prompted for my BB ID password, it told me that the password was not correct (which I still don't believe was the case).  Anyhow, I followed the links to change my password.  I gave my correct security question, typed in a new password and pressed OK.  I got a message saying that there was an error processing my request.  I tried several more times and the system locked me out for 2 hours.  I followed these same steps again after 2 hours, and several more times over the last few days, only to get the same response.  During one attempt, the writing on the screen appeared in Spanish.  I did nothing to prompt the language change.  I have even updated my device software, thinking that maybe this was contributing to the problem.

 

Can someone please assist me with changing my password?  I have done everything I'm supposed to do and I keep getting this error message.  This is beyond frustrating at this point.  Please contact me as soon as possible.  Thank you.

New Contributor
Posts: 2
Registered: ‎12-24-2010
My Device: Not Specified

Re: Trouble with Changing my Blackberry ID Password

I have the exact same problem. Did u figure out how to change it yet?please let me know.
New Contributor
Posts: 2
Registered: ‎12-13-2010
My Device: Bold 9700
My Carrier: AT&T

Re: Trouble with Changing my Blackberry ID Password

Hi there. I actually attempted to change the password myself again today, and was able to do it with no problem. Hope you're able to get yours working again. Smiley Happy
New Member
Posts: 1
Registered: ‎03-19-2012
My Device: Bold 9900
My Carrier: Mascom

Re: Trouble with Changing my Blackberry ID Password

I have the exact same problem, and I have been trying everything that I am prompted to do for over a month now. It is extremely frustrating:

New Member
Posts: 1
Registered: ‎04-26-2012
My Device: Curve 9350
My Carrier: Sprint

Re: Trouble with Changing my Blackberry ID Password

I don't know what my password is.  So how can I deset it?  I've tried once before and lost all my data.  Now I'm going to lose it again.  I'm at my last guess of my password before I lose all my data.  What do I have to do so i don't lose my data?  I'm surprise that Blackberry hasn't published a fix for this. 

I'm not a happy camper right now.     Doit!

Regular Contributor
Posts: 62
Registered: ‎04-09-2012
My Device: Blackberry 9700
My Carrier: MEP (0 left)

Re: Trouble with Changing my Blackberry ID Password

Blackberry ID Password Reset

http://supportforums.blackberry.com/t5/BlackBerry-Bold/Blackberry-ID-Password-Reset/td-p/1684385

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