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06-14-2013 06:02 PM
I've had a Curve 9320 for about a month now and it has developed a fault.
When I am within an application such as Contacts I can use the trackpad and Escape button to move around. However, if I try to use the Escape button to leave the application the keyboard freezes. I can only release it by holding down the Menu key and then selecting Home.
I don't have a problem with Messages or E-Mail so I don't think it can be hardware.
Any suggestions welcome!
Solved! Go to Solution.
06-14-2013 07:14 PM
As you suspect, I believe it sounds like a software issue. Do a battery pull to resolve it. Remove your battery while your phone is powered on then replace it.
Post back with your results.
06-15-2013 03:22 AM
06-16-2013 02:11 PM
Good News! having read some more older issues within the forum I decided to do a fresh installation of my OS. I used some instructions posted 4 years ago and on completion the problem has gone away!
Thanks to Ka Lin and Krypto for providing the method for fresh installation!
06-17-2013 07:31 AM
Well it looks like I spoke too soon! The phone worked all day yesterday without a problem after re-installing the OS but when I turned it on this morning (I leave it powered off all night) the Escape key was up to it's old tricks.
Looks like I need to try to get a replacement phone...
06-17-2013 08:05 AM
A quick update!
The problem goes away if I use the phone in Safe Mode. What is that telling me? I have seen comments on the Virgin Mobile forum about problems with their mobile rescue app but if you remove that app, the insurance cover is invalidated. Mmmm