Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎06-04-2013
My Device: Blackberry Torch 9800
My Carrier: Optus

Trouble with my blackberry

Hi there.


I'm having a lot of trouble with my blackberry. Firstly all of my top button (calling, ending call, home button, return button) are not working. Secondly my screen isn't turning on at all times it just stays black. I'd appreciate any assistance that you could provide me with. 


Thank You 

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Trouble with my blackberry

Hey doaa44,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


I would first suggest creating a backup of your data by using BlackBerry Desktop Software.  (Go to Device>Backup)


Then follow the steps in this KB article and test the performance of the BlackBerry Torch 9800 (especially the screen and front buttons) prior to restoring any data: www.blackberry.com/btsc/KB11320


Let me know if you have any more questions.





Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!