11-25-2012 07:20 AM
So I had a message a couple of days to say that I should do a software update for Blackberry 7.1 (Ive got a Curve 9380). I finally got around to doing it last night, left it overnight and then when I woke up late this morning it kept going to the reboot screen, once the bar at the bottom has reached 2/3 complete it then displays a message: "abnormal reset detected during upgrade. Press any key to return to pre-upgrade configuration" then Ill press a key and it will return to the reboot screen get to 2/3 of the way through and the message reappears. What should I do to make it work?
11-25-2012 11:13 AM
You might have to reload your OS again. Do it by plugging your phone in to your PC and opening BlackBerry Desktop Software.
I suspect your phone will have trouble connecting to BDS to complete the reload so have a look at this article:
I hope that helps you.