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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-25-2012
My Device: Curve 9380
My Carrier: 02

Trouble with software update 7.1

So I had a message a couple of days to say that I should do a software update for Blackberry 7.1 (Ive got a Curve 9380). I finally got around to doing it last night, left it overnight and then when I woke up late this morning it kept going to the reboot screen, once the bar at the bottom has reached 2/3 complete it then displays a message: "abnormal reset detected during upgrade. Press any key to return to pre-upgrade configuration" then Ill press a key and it will return to the reboot screen get to 2/3 of the way through and the message reappears. What should I do to make it work? 

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Trouble with software update 7.1

You might have to reload your OS again.  Do it by plugging your phone in to your PC and opening BlackBerry Desktop Software.


I suspect your phone will have trouble connecting to BDS to complete the reload so have a look at this article:


www.blackberry.com/btsc/KB10144 .



I hope that helps you.  Smiley Happy

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