12-31-2013 04:46 PM - edited 12-31-2013 04:46 PM
I have a bold 9900 with 7.1.0 software installed.
I downloaded and installed blackberry protect from app world, however, i am unable to activate the software.
I cannot find the icon anywhere on my device. Does this mean i must have blackberry 10 software installed on my phone to be able to use this app?
Is there a way to install blackberry protect on my device? If so, step by step instructions will be grealty appreciated.
I found a third party software online named gadget trak but it cost $20 per year. I rather use software designed by blackberry for copatability and security reasons.
Your advice is grealty appreciated.
Happy New Year
12-31-2013 05:52 PM - edited 12-31-2013 05:55 PM
Does this mean i must have blackberry 10 software installed on my phone to be able to use this app?
No, BlackBerry10 does not install to and cannot be installed to a 9900.
And, BB10 is not required for Protect to run.
Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
You will be looking for an icon of a goldish-yellow shield, or sometimes it is a black shield.
If you still don't see it:
1. On your homescreen, press the Menu key > SHOW ALL, so that SHOW ALL is checked.
2. Look in EACH folder on your device... Applications, Instant Messengers, Downloads, etc.
If you still don't see it, look at Options > Advanced > Applications. Do you see it listed there?
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
01-01-2014 03:19 PM
01-01-2014 04:20 PM
KB25065 Unable to use BlackBerry Protect when the BlackBerry smartphone is active on a BlackBerry Enterprise Server
01-01-2014 05:41 PM
01-01-2014 05:58 PM
01-01-2014 06:52 PM
WIPE can be done from BES, I don't recall if tracking can...you need to talk to your BES admins.