05-30-2011 06:33 PM - edited 05-30-2011 06:37 PM
Hope someone here can help. I am using the current version of Desktop Manager (6.x) with Windows 7. The app has not problem connecting with my blackbery 9300. However when I connect my BB HS 700 BT headset with the same cable to the same USB port, the app shows that no device is connected, This also happens with a previous version of Desktop Manager on another computer - recognizes the smartphone but not the headset. Normally when I plug in a USB device, there is a windows tone but not so with the headset.
I am trying to update the software on the headset.
Any suggestions or fixes would be greatly appreciated!
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
06-01-2011 03:46 PM
The update does not work with desktop manager.
Run the update on its own.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
06-01-2011 06:22 PM
Thanks! I should download the upgrade and then open it - I assume I would also have to plug in the headset to the computier via the usb cable?
Thanks again and I look forward to your confirmation of the above procedure.
06-03-2011 11:57 AM
Yes, however DON'T do it. The upgrade has issues, many people upgraded and lost all the voice prompts.