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New Contributor
Posts: 7
Registered: ‎05-30-2011
My Device: 9360 / Playbook 32
My Carrier: Wind

Trying to Upgrade HS 700 BT Headset Software

[ Edited ]

Hi,

 

Hope someone here can help.  I am using the current version of Desktop Manager (6.x) with Windows 7.  The app has not problem connecting with my blackbery 9300.  However when I connect my BB HS 700 BT headset with the same cable to the same USB port, the app shows that no device is connected,  This also happens with a previous version of Desktop Manager on another computer - recognizes the smartphone but not the headset.  Normally when I plug in a USB device, there is a windows tone but not so with the headset.

 

I am trying to update the software on the headset.

 

Any suggestions or fixes would be greatly appreciated!

Guru III
Posts: 32,244
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Trying to Upgrade HS 700 BT Headset Software

The update does not work with desktop manager.

 

Run the update on its own.

 




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New Contributor
Posts: 7
Registered: ‎05-30-2011
My Device: 9360 / Playbook 32
My Carrier: Wind

Re: Trying to Upgrade HS 700 BT Headset Software

Thanks!  I should download the upgrade and then open it - I assume I would also have to plug in the headset to the computier via the usb cable?

 

Thanks again and I look forward to your confirmation of the above procedure.

New Contributor
Posts: 8
Registered: ‎04-24-2008
My Device: Not Specified

Re: Trying to Upgrade HS 700 BT Headset Software

Yes, however DON'T do it. The upgrade has issues, many people upgraded and lost all the voice prompts.

 

See

 

http://supportforums.blackberry.com/t5/BlackBerry-Accessories/HS-700-Software-Update-Issues/m-p/1079...

New Contributor
Posts: 7
Registered: ‎05-30-2011
My Device: 9360 / Playbook 32
My Carrier: Wind

Re: Trying to Upgrade HS 700 BT Headset Software

Thanks for the warning!