Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Member
Posts: 1
Registered: ‎08-19-2014
My Device: Blackberry Curve 9310
My Carrier: Movilnet

Trying to retreive contacts from Blackberry 9310 Curve

[ Edited ]

Hello everyone,


My father-in-law has a Blackberry Curve 9310 and he uses it for work but two days ago it has stopped working completely. We brought it to be repaired and it is not a problem with the battery but another problem that the technician is not capable of fixing.


I am here in Venezuela and am not familiar with Blackberry devices but this phone has no sim card and I just want to be 100% sure that there is absolutely no way that we can retreive his contacts from the phone as he has lost two years of phone numbers for business.....


If anyone has any solutions I would be really really greatful!!


EDIT: and also note: the phone will not turn on...at all even when connected to the computer.

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Trying to retreive contacts from Blackberry 9310 Curve

Hi and Welcome to the Community!

The only way to retrieve the data is if the device can power up...since you say it cannot, then there is no way for you to retrieve the data now. This is a hard lesson -- backups, like insurance, are neither a reactive nor an optional activity to conduct.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................