02-05-2010 04:41 PM
What needs turned off in the desktop manager to keep from messing up my BES settings? I have a Tour 9630 and every time I try and restore settings or application the darn program crashes my exchange settings which in turn I have to contact corporate support and reset. This also causes me to do a wipe because Desktop manager duplicates all my calendar entries. I've tried removing some check marks in the settings but it's still doing this.
02-05-2010 05:25 PM
When you are under BES, you should use the desktop software for very very little. Don't configure DTM for any synchronization...let BES handle it. The only thing I use DTM for is to back up my BB and to conduct device OS updates. Sometimes, depending on the type of OS update, my BB indeed must be re-activated on BES.
There should be no reason for DTM to duplicate your calendar entries -- if you are doing a restore, do a selective one and don't restore contacts or calendar...BES will do those OTA. I suggest you work with your BES admins to cleanly remove DTM and get it properly installed as per whatever their guidelines are. Indeed, given the mess you describe, a complete start over (both DTM and the BB) seems to be in order.