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New Contributor
Posts: 2
Registered: ‎12-03-2012
My Device: Blackberry Bold 900
My Carrier: Rogers
Accepted Solution

Turn off wireless sync


1. Received replacement phone on Friday Nov 30


2. I am unable to sync my Contacts and Calendar - Sync process says I have  to turn off wireless sync?


I cannot find the right area within my options area on my cell phone -- to make the recommended change -

Rogers rep was extremely helpful - also unable to locate the area on my cell phone



Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Turn off wireless sync

Hi edsimms,


Welcome to the BlackBerry Support Community.

You should be able to access your wireless synchronization settings in Contacts > Menu > Options and in Calendar > Menu > Options on your BlackBerry Bold smartphone. Please select any contact list or calendar listed on that screen to open the Properties screen and then uncheck the Wireless Synchronization checkbox and save your change.

This KB article has the steps in it that you would need to follow. "Enable and disable wireless organizer data synchronization for BlackBerry smartphones activated on a BlackBerry Enterprise Server" http://bbry.lv/NjzVDG


Hope this helps.



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New Contributor
Posts: 2
Registered: ‎12-03-2012
My Device: Blackberry Bold 900
My Carrier: Rogers

Re: Turn off wireless sync


Hello Frankie S

Many thanks for your response 


After 5 days of frustration - although a number of Rogers Tech's were very cooperative - thru elimination  Rogers were able to arrive at a conclusion - there is a glitch in the "Menu Key" not working - suppling a repacement unit .


Posts: 36
Registered: ‎07-13-2013
My Device: Z30
My Carrier: Cable & Wireless (FLOW)

Re: Turn off wireless sync

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