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Visitor
Posts: 1
Registered: ‎04-04-2013
My Device: BOLD 9790
My Carrier: MTN Ng
Accepted Solution

Two Devices Same Contacts list

Hello, am writing from Nigeria. I had a Curve 9300 device then I changed to a Bold 9790 and I gave the curve to someone but am having problems with the BBM. We seem to be having the same contacts and when I change my display picture it appears on the other phone. I have received an email from RIM that my email has been stopped on the other phone but why is this still happening.<br>Please anybody with any clue as to how I can solve this should help me out. Thank you.
Regular Contributor
Posts: 50
Registered: ‎08-02-2010
My Device: z10
My Carrier: TMUK

Re: Two Devices Same Contacts list

Hi there,

 

I'm not sure why/how this could happen, but it may be that both devices/BBMs are tied to the same Blackberry ID? I believe that the newer versions of BBM use the Blackberry ID to backup contact lists and settings etc.

 

Did the other person wipe the old device when they started using it? If not, it may be worth asking them to do so and then setting up the device with a brand new Blackberry ID...