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Reply
Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Two problems

Ahhhhh...OK...yes, deleting the Service Books is different from deleting "the two email accounts". The latter can be accomplished in several ways, while the former can only be accomplished via one method.

Sorry for being precise...it's just that going down an incorrect path can sometimes do more harm than good.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 12
Registered: ‎09-04-2013
My Device: Torch 9800
My Carrier: A T and T

Re: Two problems

I will report back as I know that "it ain't over until it's over."

 

I amused that we have gone back and forth enough that I have been promoted to Contributor. Who knew?

 

And I really do love your precision. I expect some don't, but it's the only way that works.

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Two problems

Congratulations on your promotion!

Many people do not like my precision...but I always find that I need to properly understand, without any guessing on my part, in order to be sure I'm providing the correct recommendations. And, since I can't see what the other person is doing, I have to know that their words are actually conveying to me what they intend...for if not, disaster can certainly ensue.

Good luck and do let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 12
Registered: ‎09-04-2013
My Device: Torch 9800
My Carrier: A T and T

Re: Two problems

Where are you? I have this vision of a guru with a powerful computer sitting on the ledge of a distant mountain. And I wonder how many steps there are between Contributor and Hall of Famer II (like some on-line game).

 

As I actually have work to do, I will tackle this next step tomorrow.

Highlighted
Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Two problems

My profile contains all that I reveal about me:

At one point, there was some published information about the different ranks on the site...I don't think those are public anymore nor are what was there previously accurate. Suffice to say that I am the #2 (by post count) contributor to this site, eclipsed only by the great JSanders, who I fear I shall never catch up to. There are, therefore, a lot of ranks between our relative levels...but, if you keep at it as I have (since 2008), you can attain all that you may want to!

 

Since I'm now "semi-retired", I have a lot more free time than you might. But I need for you to keep working -- and paying taxes!!!

 

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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