08-17-2013 01:02 PM
My Bold 9900 is set to synchronise with Outlook 2-way, but keeps asking me to delete old entries in Outlook that I want to keep. I cannot synchronise any new entries or amendments in Calendar or Contacts without fear of deleting old calendar entries. If it's 2-way why does it want to delete old calendar entries in Outlook? Surely it should import these onto the device? Advice please!
08-20-2013 06:57 PM
Hello Jasper-xx and welcome to the BlackBerry Support Community Forums.
Sorry to hear you are having an issue with your Calendar sync.
It sounds like you have your sync settings to sync all Calendar entries but your device does not have the setting enabled to save all items forever, but within a date range.
See KB16261 for more information on this and for steps to prevent the deletion.
Let me know if you have any further questions and if you're able to resolve the deletion prompt.
09-27-2013 06:59 PM
09-28-2013 04:02 AM
That's a kind suggestion, thanks. I did that for the same problem a couple of years back. Whichever way I 'one-way' sync I end up deleting new information, so of course it can work, but I then have to reenter all new calendar entries and contacts (or changes to old contacts). You can imagine how frustrating this was: finding incorrect information or that it had been deleted. The Samsung works well, but imports Contacts without their e-mail addresses....oh, dear, some things never change!