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Visitor
Posts: 1
Registered: ‎10-13-2013
My Device: 9720
My Carrier: Etisalat

UNABLE TO INSTALL BBM

Hi,

during the initial installation process i wrongly pressed the "cancel" button while installing BBM on my New 9720 BlackBerry

i tried doing the instalation from the set up and it wont install it just say : "Welcome to BlackBerry Messenger " and nothing can be done in the page

 

can anyone assist please 

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Posts: 94,517
Likes: 24,401
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: UNABLE TO INSTALL BBM

1. Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

 

2. Using your BlackBerry browser, go to www.blackberry.com/bbm and download install BBM.

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