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BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎12-03-2010
My Device: Torch 9800
My Carrier: At&T


When I do the Update for the Torch through the device it always messes up my media! After the UPDATE is done and I go to my pictures I no longer have the option to send pictures. This was a big issue with the phone when I first got the phone. I didnt realize at that point that it was from the UPDATE. I got a new phone and I did the update and tried to send a picture and it didnt once again give an option for send. I downgraded and it came back!!! I really would like to update my phone because it was working faster but I need to send pictures!! PLEASE HELP!

Posts: 95,783
Likes: 24,595
Solutions: 6,409
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon


Sending pictures from email or MMS?


Who is your service provider?

What OS release are you on in which this works?

What is the update you're tyring to add?

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New Contributor
Posts: 3
Registered: ‎12-03-2010
My Device: Torch 9800
My Carrier: At&T


It wont allow me to send pictures at all, email mms or anything. i have att. and i was trying to do the update i forget which one but it prompted me to update my phone and everything was working faster but i could send pictures at all, like the send option was not even there.