06-26-2011 09:10 PM
I am a 9700 user in Western Australia, and I only just recently updated my OS to 6.
Since last night, I have been unable to restart my BB.
It started after it told me to download the Email Setup App, which it went through perfectly -- Until it had to reboot.
I clicked reboot, as you do, but now my BB is STUCK!!
It bascially gets stuck on the loading screen with the BB logo and loading bar -- it loads all the way full and then does absolutely nothing.
I've tried battery pulls, I've tried doing the connect to the laptop thingy but still nothing seems to work. I've also tried taking the microSD card out and stuff.
When trying the connecting to PC method, it kind of worked when it started to sync itself with my laptop. However I hit a dead end when it told me to put in my device password, and I couldn't do it on the BB itself, it was stuck on the sync-logo screen.
I've tried different periods of time for battery pulls, and last night after pulling the battery out for 1 HOUR -- I stuck it back in and left it OVERNIGHT while I slept only to find that when I wake up, it's still stuck on the loading screen!!
I'm at my wits end!
PLEASE HELP ME!! -- I can't seem to make anything work!
I hope someone out there has a solution (short of buying a new Blackberry as I can't exactly afford a new one at the moment -- AND I REALLY NEED MY BB FOR WORK!!)
Thanks for your time everyone! Hope to be hearing from you all soon!
Solved! Go to Solution.
06-26-2011 09:42 PM
I'm having this same problem. Every three or four times I try to connect my device to my laptop it does work. I also have OS 6 I believe. I'm not really sure on that one as I'm having the same problem as you an cannot turn on or access my device. It also occurred right after I installed the update for the e-mail setup app. It's been quite an annoying experience.
06-26-2011 10:06 PM
I fixed it! YAY! So what you have to do is keep trying to connect the device to your computer and to the desktop manager software . When you get it to connect finally, click the application installer in the top right, and reinstall everything onto your phone. It should reboot twice while the screen says "please do not disconnect the device until the reboot is complete" or something like that. Then it should turn on! YAYYYY!
06-26-2011 10:10 PM
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