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New Contributor
Posts: 4
Registered: ‎02-01-2011
My Device: Torch 9800
My Carrier: STC

URGENT.. Help with registering‏ my torch

I bought new Torch BB and tried to register it with my carrier STC in Saudi Arabia through this site http://www.stc.blackberry.com/ and it keeps giving me this error message :

Cannot create account: an account already exists for this BlackBerry device!!
  
what does that mean? Does it mean this device been used before?? And if it was then when it was registered and by whom?
 
could any one tell me how can I verify this?
Thanks
Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: URGENT.. Help with registering‏ my torch

If you go into the Setup icon and into Email Accounts does it already have an account setup in there for you?

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New Contributor
Posts: 4
Registered: ‎02-01-2011
My Device: Torch 9800
My Carrier: STC

Re: URGENT.. Help with registering‏ my torch

No.

 

There is only the user name and password to fill in!

 

And it does not give me any other options at all.

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: URGENT.. Help with registering‏ my torch

Sorry I meant by going into those screens on the device itself.

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New Contributor
Posts: 4
Registered: ‎02-01-2011
My Device: Torch 9800
My Carrier: STC

Re: URGENT.. Help with registering‏ my torch

I am talking about the device.

Those things r in the device when I go into email editing.

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: URGENT.. Help with registering‏ my torch

Have you checked with your carrier to see why the PIN is registered in their system already?

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Remember to resolve your thread by clicking Accepted Solution.
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New Contributor
Posts: 4
Registered: ‎02-01-2011
My Device: Torch 9800
My Carrier: STC

Re: URGENT.. Help with registering‏ my torch

Thank u so much for ur concern.

 

Yes I did call them and they didn't know what's wrong.

 

I was wondering why RIM company doesn't have technical support for individuals ?!! To answer and solve their problems?!

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: URGENT.. Help with registering‏ my torch

If you contact them again you can ask if they can transfer you over to RIM to see why the PIN is already registered

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Remember to resolve your thread by clicking Accepted Solution.