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New Contributor
Posts: 3
Registered: ‎06-11-2014
My Device: bold 2
My Carrier: MTN
Accepted Solution

URGENT REPLY PLS

THE POINT IS THAT WE CHANGED THE PANEL OF MY OLD BB WHEN ITS FAULTY, AND WHEN ITS FIXED. WE DISCOVERED MY BROTHER THAT GAVE ME IS STILL USING THE SAME EMAIL, SO I MISTAKENLY USED IT HOPING ITS GOING TO BRING BACK MY LOST CONTACT FROM MY OLD BB BUT IT BROUGHT MY BROTHERS BB CONTACTS BECAUSE HE USES THE SAME EMAIL ON BOTH PHONES...NOW THE OLD BB BEARS THE SAME PIN WITH MY BROTHER BB AND I NEEDED TO HAVE MY NEW PIN.....HOW DO I GO ABOUT PLS

Guru II
Posts: 21,707
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: URGENT REPLY PLS

The devices don't have the same pin.  It's impossible.

 

Do a Security wipe on the device:

 

Options >Security Options >Security Wipe

 

 


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Hall of Famer III
Posts: 57,565
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: URGENT REPLY PLS

FYI -- Duplicate:

http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/I-NEED-URGENT-HELP/m-p/29051...


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