12-22-2008 10:58 AM
I'm experiencing the same issue on my XP Pro laptop.
I've installed all the drivers via downloads from RIM's website and the OS just doesn't recognize the Storm... What's going on here??
12-26-2008 01:08 PM
12-26-2008 04:39 PM
With some PC's if you don't safely remove the device (open the icon and stop the device) then sometimes the USB port is not seen until you restart your PC.
In the bottom right corner of your PC you should see a Safely Remove Hardware icon. Left click on it, click on the Drive letter of your device and then a message should pop up stating it's safe to remove that device.
This shouldn't be a factor since there are no moving parts (this feature is mostly for devices with spinning drives) but sometimes the USB port canbe render dead if not properly stopped and safely removed.
Try rebooting your computer and see if it helps.
12-27-2008 06:44 PM
02-06-2009 05:38 AM
02-06-2009 08:23 AM
The problem could be with the device itself. I had the same thing with my first one after only four days. Went to Verizon with it. They gave me a phone number to some tech dept. I called and after about 10 minutes on the phone, they told me the usb on the device was bad. Store exchanged it without question after that.
Keep in mind that the need to use the safe to remove eject procedure is only necessary if you did a backup and enabled the mass storage mode. If you try safe to remove from the tray you will see the device listed. If mass storage mode is not used during a sync, than safely ejecting is not necessary.
02-06-2009 09:06 AM