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Visitor
Posts: 1
Registered: ‎12-04-2008
My Device: Not Specified

USB Device not recognized

My Storm was working and now it is not - when I plug my phone into my computer using Windows XP - it says USB Device not recognized??

 

Any suggestions?

 

Thanks,

Jon

New Contributor
Posts: 6
Registered: ‎11-26-2008
My Device: Not Specified

Re: USB Device not recognized

I'm experiencing the same issue on my XP Pro laptop.


I've installed all the drivers via downloads from RIM's website and the OS just doesn't recognize the Storm...  What's going on here??

New Contributor
Posts: 2
Registered: ‎12-22-2008
My Device: Not Specified

Re: USB Device not recognized

Same problem on another thread. no solutions
New Contributor
Posts: 5
Registered: ‎12-01-2008
My Device: Not Specified

Re: USB Device not recognized

I have the same problem on Windows XP. All of the sudden, I can't sync anymore. It working fine for about a month then without warning one day, the USB just could not be recognized by Windows. Someone please help!
Regular Contributor
Posts: 168
Registered: ‎11-24-2008
My Device: Blackberry Storm 9530

Re: USB Device not recognized

With some PC's if you don't safely remove the device (open the icon and stop the device) then sometimes the USB port is not seen until you restart your PC. 

 

In the bottom right corner of your PC you should see a Safely Remove Hardware icon.  Left click on it, click on the Drive letter of your device and then a message should pop up stating it's safe to remove that device.

 

This shouldn't be a factor since there are no moving parts (this feature is mostly for devices with spinning drives) but sometimes the USB port canbe render dead if not properly stopped and safely removed.

 

Try rebooting your computer and see if it helps.

 

Good luck!

Jamie

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New Contributor
Posts: 5
Registered: ‎12-27-2008
My Device: Not Specified

Re: USB Device not recognized

Another thread had the solution ... remove the battery of the Blackberry so that it does a cold reboot. I had the same USB device not recognized problem and spent over 4 hours unstalling all BB desktop software, reinstalling, looking for updated drivers, etc. to no effect. A 5 minute reboot is all it needed!
Trusted Contributor
Posts: 105
Registered: ‎12-16-2008
My Device: Not Specified

Re: USB Device not recognized

make sure you have the auto mass storage mode turned on.... options>memory>auto mass storage mode> on
" if you can't weather a storm, then you shouldn't have one"
New Contributor
Posts: 3
Registered: ‎02-03-2009
My Device: Not Specified

Re: USB Device not recognized

Hi Jamie - just found your solution and it works for my new Curve 8900 - much thanks.  Any thoughts on why device is not shown on "Safely Remove Hardware" function even when it is "Connected".  At least it is difficult to identify which letter is the 8900 (a check on Windows Explorer for the drive designation also doesn't show any as Blackberry - or anything relating to it).  Suggestions appreciated.  Les
Super Contributor
Posts: 257
Registered: ‎01-12-2009
My Device: Storm II 9550 OS 5.0
My Carrier: Verizon

Re: USB Device not recognized

The problem could be with the device itself. I had the same thing with my first one after only four days. Went to Verizon with it. They gave me a phone number to some tech dept. I called and after about 10 minutes on the phone, they told me the usb on the device was bad. Store exchanged it without question after that.

Keep in mind that the need to use the safe to remove eject procedure is only necessary if you did a backup and enabled the mass storage mode. If you try safe to remove from the tray you will see the device listed. If mass storage mode is not used during a sync, than safely ejecting is not necessary.

 

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New Contributor
Posts: 3
Registered: ‎02-03-2009
My Device: Not Specified

Re: USB Device not recognized

Thanks for this - very helpful.  For the moment it is re-connecting OK after I use "safe to remove" (I guessed and picked the right one as it still does not identify 'B'berry').  But in case of future problems can you please explain in 'simple speak' what this "mass storage mode" is?  I have read conflicting comment on whether it should be enabled or disabled.  Can you tell me what it does and why I need (or don't need) it?  Les