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New Member
Posts: 1
Registered: ‎06-06-2008
My Device: Not Specified

USB device issues

I am having trouble getting my computer to recognize my BB curve.  When I try to find the device in the DM under Options - Connection Settings, it says it cannot detect the device.  I have it plugged into a USB port on my laptop not a hub.  Can anyone help me with identifying the issue and solution?
Highlighted
Super Contributor
Posts: 251
Registered: ‎04-01-2008
My Device: Z10
My Carrier: Telus

Re: USB device issues

A few things to check:

 

Make sure that your Desktop Manager software is up to date.  If you upgraded from an older model, you must upgrade DM for it to work.

 

Try changing the order of which you do first - connect the cable or start DM, I've found some PC's are fussy about the order.

 

You may need to uninstall/reinstall your PC's USB drivers and make sure they are up to date.

 

If you have other USB items plugged in, try removing them temporarily and try different ports.

 

 

posted by DigitalFrog
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