Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Member
Posts: 1
Registered: ‎06-06-2008
My Device: Not Specified

USB device issues

I am having trouble getting my computer to recognize my BB curve.  When I try to find the device in the DM under Options - Connection Settings, it says it cannot detect the device.  I have it plugged into a USB port on my laptop not a hub.  Can anyone help me with identifying the issue and solution?
Super Contributor
Posts: 251
Registered: ‎04-01-2008
My Device: Z10
My Carrier: Telus

Re: USB device issues

A few things to check:


Make sure that your Desktop Manager software is up to date.  If you upgraded from an older model, you must upgrade DM for it to work.


Try changing the order of which you do first - connect the cable or start DM, I've found some PC's are fussy about the order.


You may need to uninstall/reinstall your PC's USB drivers and make sure they are up to date.


If you have other USB items plugged in, try removing them temporarily and try different ports.



posted by DigitalFrog
WARNING: May contain traces of nuts.