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Contributor
Posts: 10
Registered: ‎11-26-2008
My Device: Not Specified
Accepted Solution

USB not connecting properly 8800

I can no longer connect using USB to Blackberry Desktop Manager. Although the Device Connected (PIN) is showing correctly I can no longer synchronise or backup/restore etc. The 8800 is charging through the USB OK too. Tried different PCs and different USB cables. Is there a setting on the Blackberry I have inadvertantly changed perhaps?
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: USB not connecting properly 8800

Remove the battery and reboot the BB. Leave it powered on for the battery pull.

 

For the USB cable...

Make certain your USB cable is connected to one of the PC's main rear USB ports. Not a USB hub, nor a monitor USB port, nor a USB port on the front of the PC.

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Contributor
Posts: 10
Registered: ‎11-26-2008
My Device: Not Specified

Re: USB not connecting properly 8800

Thanks! The reboot did it. All seems OK now.
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: USB not connecting properly 8800

You are very welcome!
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code