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New Member
Posts: 1
Registered: ‎07-19-2013
My Device: Bold 970
My Carrier: Starhub

Unable to Access Email using Bold 9780

Device info

Your carrier: Starhub(Singapore)

Model info and OS version : Bold 9780, v6.o Budle 2534

 

I am unable to connect to my email account via Setup>Email Accounts.

 

If i key in my username as bhimabi@gmail.com, it says "The user name is invalid. A username must be at least 4 characters".

 

If i key in only bhimabi, after trying to conenct for a few seconds, it says"The information you provided is incorrect. Retype the user name and password. Your username and passwor are case sensitive"

 

I am sure that my email address is the username as that is my Blackberry ID username. And i have used that method to log in before in the past(few months back).

 

Help would be appreciated

 

Thanks

 

 

 

 

Battery Pull did not fix the issue.

Hall of Famer III
Posts: 58,181
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Unable to Access Email using Bold 9780

Hi and Welcome to the Community!

 

Refer:

  • KB28684 How to confirm a BlackBerry ID username
  • KB34137 How to confirm a BlackBerry ID account

 

Hope those help!

 

Good luck and let us know.


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