08-21-2012 09:01 AM
I have tried to cancel my BBM Music subscription through both App World and the application and get an error in both areas. In App World, it just stated there was an error and could not cancel the subscription. In BBM Music, i get the error Id: 31600.
When I submit a support ticket by selecting "Get Support" in App World, it won't submit saying my PIN in invalid.
Solved! Go to Solution.
08-22-2012 07:26 PM
I too am getting the 31600 error when trying to cancel my subscription via the app on my phone.
I also tried by clicking the link in the cancellation email I was sent and all it does it show me all the apps I have previously/currently installed on my phone.
08-23-2012 09:13 AM
Another thing I tried was deleting the app through app world. When doing this, it asked if I wanted to cancel the subscription. I hit Yes, but it errored out and didn't cancel. The app did delete, so I reinstalled and tried to cancel again in the app, but received the 31600 error again. The subscription details showed that it is still the premium and was not canceled.
08-24-2012 07:25 PM
Since BlackBerry Music is subscription-based, your carrier should be able to help you with this issue.
I hope that helps you.
09-14-2012 09:16 AM
I found a way around it. I logged into App World via my PC with my phone connected and went to the subscriptions tab, then canceled there. I got the confirmation email of the cancelation, i received it 7 times, but that is better than when i couldn't cancel.
04-20-2013 03:13 PM
04-22-2013 08:58 AM
Please read this article from the public knowledge base:
KB33482 How to cancel the BBM Music service subscription