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Posts: 1
Registered: ‎10-11-2009
My Device: Not Specified

Unable to Connect to Mobile Network

Hi,

 

Im kind of new to this.  I currently have a Blackberry Pearl 8130 through Telus, and for the past week I have been having sisues connecting to the mobile network.  My account is in perfect standing, so its not a billing related issue.  When I do connect its for a short period of time, usually about 5-10 seconds, then disconnects on its own.  At the top right hand corner my phone says RADIO OFF. 

 

Here is what I have done thus far: (none of which have worked)

 -Disconnected battery while phone was on, waited 30 seconds, placed battery back in

 -Updated to the latest BB software, that a Telus tech promised would solve the issue

 -Kept phone above a 50 % charge

 

I'm sure there were a few more things ive tried!  Telus has refused any additional help on this, and says I will need to buy a new phone, so any help you can give me would be greatly appreciated. 

 

Thanks