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07-04-2012 07:35 AM
07-04-2012 10:45 AM
Hi and Welcome to the Community!
Blackberry India will not support Phones purchased outside the country
If that is accurate, then what you are attempting to do is use a device on their network that they do not approve. They own their network, and have every right to decide what devices will and will not work on their network. If they say no, then that is final, is it not?
From what you describe, you have done all that you can do short of seeking formal support from the network operator. But, as you've said, they say "no"...
Oh...and RIM makes no decisions about what devices will work on which networks. The network owners (the mobile service providers) are 100% responsible for deciding which devices they will support on their networks.
07-05-2012 07:19 AM
Thx so much for your time & effort, This is an unlocked phone & is supported on all networks. I am in contact with RIM UK & hopefully awaiting a solution, Almost all users of Porche in India have bought their phones from outside the country as it wasn't available till a few days back & are able to register their devices for BlackBerry Services. The moment I use WIFI & my BlackBerry ID on Porche , all the services are active thro' wifi including BBM, Emails etc & the amazing part is the carrier detects the new device on it's BIS website with wifi connected but the edge/gprs is in small letters, The moment wifi is switched off, we are back to the same issue, though all the time HRT is empty,
M totally confused
07-05-2012 09:19 AM
Well, from here, we can only guess...so here are some possibilities:
Your BB is not truly unlocked...please check this helpful thread for information:
Your BB is, for one reason or another, registered inside of another carriers BIS system. Each BB can be registered into one, and only one, BIS system in the world at any given moment. If this is the case, what would happen is pretty much exactly as you describe. While running on the India carrier data network, no BIS Services are available since they cannot create a BIS account for you. But, when you activate WiFi, BIS services become available...but they are not coming from your India carrier...rather, they are coming (via WiFi) from that other carrier. Until that other carrier releases the BB PIN from their BIS system, the India carrier will be unable to enable any data services for you. But, the India carrier certainly should have been able to tell you that they could not create a BIS account...
But, from all you have described (especially the lower case edge/gprs), the problem resides on the carrier side...there is typically nothing the end user can do to resolve this situation. The carrier(s) must do so.
Good luck and let us know!
07-06-2012 12:57 AM
Thx so much, RIM Analyst have been able to solve the problem & it is working now, feel elevated as it has been a long struggle,I have yet to know the reason for this issue & how it has been resolved, The guess is it had to do something with RIM & I am thankful to them for the response & also resolving the same within a day,Keep Up your good work Thx Again