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New Contributor
Posts: 3
Registered: ‎02-04-2013
My Device: Non-Blackberry User
My Carrier: o2

Unable to Unlock Blackberry 8900

I have a Blackberry 8900 and I am unable to unlock it.

 

It flashes to say that I have emails and such but the screen stays black no matter which button I press.

 

The only way I can get it any further is to plug in a charger and then unplug it again. When the screen lights up, I can then roll the ball and it will come up with the Unlock, Place call, Emergency, Cancel selection. 

 

If I press the rollerball at this point, nothing happens and it just eventually goes back to the main screen. Note that although the rollerball works to bring up the selection, it doesn't work once I am on the selection. If I leave it too long, the screen will go black and I'll have to plug and unplug the charger again.

 

Does anyone have any ideas?

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to Unlock Blackberry 8900

If you can open a blank email to compose, do any of the keys or buttons have problems?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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New Contributor
Posts: 3
Registered: ‎02-04-2013
My Device: Non-Blackberry User
My Carrier: o2

Re: Unable to Unlock Blackberry 8900

I can't get that far as I am unable to unlock it.

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to Unlock Blackberry 8900

Is it truly locked or the screen just goes black.. did you have a lock password on it?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎02-04-2013
My Device: Non-Blackberry User
My Carrier: o2

Re: Unable to Unlock Blackberry 8900

It's actually locked. As mentioned in the OP, it comes up with the unlock selection screen.

 

I've now worked out that it seems all of the keys are broken.

 

I've called the BB and I am unable to answer it with any of the buttons so a replacement it is!!

 

Thanks anyway!