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New Contributor
Posts: 3
Registered: ‎06-08-2012
My Device: Curve 9360
My Carrier: Idea
Accepted Solution

Unable to Update your BlackBerry ID account information.

Hi There,

 

Help me out to resolve this issue.

 

While I open Device -> BlackBerry ID Account, I got the message "Unable to Update your BlackBerry ID account information."

 

I have even completed the hard restart by removing batteries. But still getting same error.

 

My mails are working. BBM is working.

 

But, My Apps World, BlackBerry ID Account, Protect is not working on device. but able to access from the site.

 

 

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: Unable to Update your BlackBerry ID account information.

Hello

 

Welcome to the COmmunity

 

Please check this link and let us know if it somehow answers your question.

 

"Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account info...

 

Goodluck

 

 

Ron

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New Contributor
Posts: 3
Registered: ‎06-08-2012
My Device: Curve 9360
My Carrier: Idea

Re: Unable to Update your BlackBerry ID account information.

Hi Ronbob,

 

I have tried all the suggestion. Sill not getting the solution. Same problem.

 

Its big bug of BlackBerry. Too many posting to get resolution on websites. No perfect solution is available on the site.

 

KB28212  its Jugar only, by luck you may get the solution. Do BlackBerry (RIM) have any perfect/exact solution? 

New Contributor
Posts: 3
Registered: ‎06-08-2012
My Device: Curve 9360
My Carrier: Idea

Re: Unable to Update your BlackBerry ID account information.

Dear All, 

 

 

Today, I got the solution. Its now working.

 

Go to BlackBerry Protect -> Stop BlackBerry Protect

 

As well as I click this, BlackBerry ID screen appears to confirm password. I put the password and proceed to next.

 

Finally Started the BlackBerry Protect. Amaging its starts working.

 

I checked the Device -> BlackBerry ID : this is also working.

 

Somehow I got the solution.

New Member
Posts: 1
Registered: ‎08-01-2012
My Device: 9360
My Carrier: T-mobile

Re: Unable to Update your BlackBerry ID account information.

Hey how domi find blackberry protect? I have the same problem and i hate it Smiley Sad
Contributor
Posts: 16
Registered: ‎08-01-2012
My Device: BlackBerry Smartphone 8520
My Carrier: 8520

Re: Unable to Update your BlackBerry ID account information.

In my phone BlackBerry Protect is there when I open it, it takes me to the browser to download
But the download fails always and this are the details, 907 Invalid COD
HTTP Error 404: Not Found
Highlighted
New Member
Posts: 1
Registered: ‎02-05-2014
My Device: Curve 9320
My Carrier: Tshepang

Re: Unable to Update your BlackBerry ID account information.

My BlackBerry App World is not hworking,when I try to open it...it says "The software upgrade was interrupted.Please try again." So people please help me#in need of help
Hall of Famer III
Posts: 58,481
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Unable to Update your BlackBerry ID account information.


Tshepang wrote:
My BlackBerry App World is not hworking,when I try to open it...it says "The software upgrade was interrupted.Please try again." So people please help me#in need of help

Hi and Welcome to the Community!!

Please try this sequence:

1) Remove AppWorld from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld

4) Do another Batt-Pull reboot

5) See if it now works.

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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