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New Member
Posts: 1
Registered: ‎01-31-2013
My Device: Curve 8520
My Carrier: Vodafone

Unable to accept request on BBM

Hi, I have tried to invite my husband and visa versa on BBM and it remains on pending. At one stage we were connected without a problem, then we eventually reconnected and he could send me messages but I could not send to him. What is going on? The only reason I bought him the Blackberry is because of the BBM, and now we cannot even communicate with each other?
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Unable to accept request on BBM

Hi Cherylc

 

Welcome to BlackBerry Support Forums

 

 

Is this happening with only one contact or with everyone .I assume you have an active BlackBerry Data Plan / BIS on your account , please try those steps in a sequence :

 

1- Register your Handheld .

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration message comes on your message box for each email you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. Then reinsert it back 

 

If still unable to send or receive invitation then the problem might be on your account or other end , and you can contact your respective carriers to know about the issue.

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