Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
New Contributor
Posts: 2
Registered: ‎05-29-2012
My Device: Bold 9780
My Carrier: Airtel
Accepted Solution

Unable to access youtube over wifi

Hi,

 

I have recently got BIS activated on my blackberry bold 9780. I have wifi at home which I use for browsing faster. I have two questions around this.

 

When I connect the device to wifi, is there any way to know (or set) which connection is being used for communication (BIS or wifi) ?

 

When I switched off radio and keep only wifi on, I am able to browse all pages except youtube.com. With youtube, I get an error message 'Cannot visit web page page when radio is turned off. Please turn the radio on and try again'

 

Suppose I am abroad with no intention to pay stratospheric roaming charges, is there some way to make the device work over wifi?

 

Thanks for your inputs.

 

Regards,

Aroop

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Unable to access youtube over wifi

If both Network Connection and Wi-Fi are present, your phone will default to the Wi-Fi automatically.  To verify this, connect to a Wi-Fi network and on your homescreen follow Manage Connections>Service Status.  If you look under BlackBerry Internet Service, it should say Wi-Fi.

 

Browsing via Wi-Fi should work for youtube as well as other sites.  Do you have your Data Services turned on?  In later OS versions, you should be able to browse even with Data Services turned off, but let's toggle that to see what happens.  From your homescreen, follow Manage Connections>Networks and Connections>Mobile Network and make sure Data Services is set to on.  Try that and report back with your findings.  If all else fails, remove your battery while your phone is turned on then replace that.  That's been known to correct many issues.

 

 

Keep us posted on your progress.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.