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New Contributor
Posts: 5
Registered: ‎04-11-2013
My Device: bold 9900
My Carrier: Rogers

Unable to activate app - their support not responding

Help needed.

Bought app and can not activate it. I have followed instructions and keep getting an error message from them "unable to connect".

I have emailed their support several times but they have not responded.

Purchased with CC via BB appworld.

How do I get a refund?

Also, I have done a quick search and subsequently discovered that there are similar complaints about this company back in 2011.

Highlighted
Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Unable to activate app - their support not responding

Rogers will help you with either getting it connected (assuming it's something on your phone that's preventing the app from connecting) or refunding your money.

 

 

Cheers.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 5
Registered: ‎04-11-2013
My Device: bold 9900
My Carrier: Rogers

Re: Unable to activate app - their support not responding

Hi and thanks for the reply.

I am on the phone with Rogers and they are saying to contact BB.

Who or what department should I be talking to at Rogers?

Cheers

New Contributor
Posts: 5
Registered: ‎04-11-2013
My Device: bold 9900
My Carrier: Rogers

Re: Unable to activate app - their support not responding

They are claiming an internal error where they can not verify my order.

I can connect to their site. So it is not a device issue as such.

I think that they are scamming me and am truly frustrated with this and my BB experience is rapidly detiorating.

New Contributor
Posts: 5
Registered: ‎04-11-2013
My Device: bold 9900
My Carrier: Rogers

Re: Unable to activate app - their support not responding

So just got off the phone with Rogers and they claim that it is not them that should be doing the refund but BB.

A little persistence from me and the fact that I give them a lot of money every month and they have given me a refund.

But they still claim that I should be getting it from BB.

Is the refund policy posted anywhere?